Terms and buyer questions
These terms apply to every order placed through the AI Compute section of gatewellusa.com. Common questions are answered below the terms.
Sourcing confirmation and refund
Every item in this section is sourced to order. Availability confirmed within 10 business days of payment, or your full refund issued by method of payment within 5 business days. A refund covers the full amount received.
Shipping window
Sourced to order. Ships within 3 to 8 weeks of confirmed order. The window runs from the day we confirm availability. Systems and racks carry the availability window posted on their listing and confirmed on the quote.
Payment
Secure payment by bank transfer (wire or ACH). Payment details arrive with your invoice. Include the invoice number in your wire reference or ACH memo. Invoices are due five business days from issue. Deposit at order: 100 percent of the first $2,500,000, plus 50 percent of the next $2,500,000, plus 25 percent of the next $5,000,000. Balance before shipment. Orders above $10,000,000 are arranged by contact. The payer is the buyer entity named on the invoice.
Authenticity and verification
Every supplier is vetted before a purchase order is placed. Every unit is inspected before it ships. Serial numbers are recorded and validated against the maker's records where the maker offers validation. Provenance documentation travels with every lot: the condition record, the serial list and the supplier record.
Inspection on delivery
You may inspect every unit on delivery before acceptance. Report a shortfall, damage or a unit that fails on arrival within ten business days of delivery, with the serial number and a description.
Replacement of defective units on arrival
A unit that fails on arrival, reported within ten business days of delivery, is replaced or refunded at our choice after we receive it back or the maker's diagnosis. Return shipping on a confirmed defective unit is ours.
Taxes, duties and shipping
California sales tax is collected on orders delivered within California. Buyers holding a valid California resale certificate may provide it at order to apply the resale exemption. Prices exclude import duties, VAT, and taxes at destination. For international deliveries, these are collected by the carrier (e.g., FedEx or UPS) upon delivery. Orders ship DAP (Delivered At Place) to the address provided. Gatewell handles all US export compliance. Buyers are responsible for meeting import requirements and obtaining any needed authorizations at destination.
Export compliance
Export of these items may require a US export license for certain destinations, including China and Macau. Purchaser is responsible for compliance with all applicable export regulations. Where a destination requires a license, we prepare the application after payment, nothing ships before the license issues, and a denied license means a full refund. Every order, domestic or export, is screened before shipment. A changed answer on the buyer's headquarters or ownership holds the order until it is resolved.
End-use certification
A signed end-use and end-user statement, on the form we provide after order, is required before shipment. Payment is never contingent on this form; shipment is.
Questions
When does the 3 to 8 week window start?
On the day we confirm availability, which is within 10 business days of payment. The order confirmation page shows both dates once the order moves.
What does the resale exemption need?
A valid California seller's permit number at checkout and a completed resale certificate (CDTFA-230) sent to us after order. Tax is left off the invoice on the strength of the permit number and the certificate is reviewed before shipment.
Do you charge sales tax outside California?
No California tax applies to a delivery outside California. State and local taxes at a US destination outside California are the buyer's to report unless we are registered to collect there.
What is in the end-use statement?
Your company's legal name and role in the transaction, what the items are for, the delivery and installation address, and the headquarters of your company and its ultimate parent. It follows the published US government due diligence guidance for advanced computing items.
How is an order with quoted items handled?
One order number covers everything. Priced items are invoiced at checkout. Quoted items, the systems and racks, are confirmed to configuration and invoiced after the check, typically within 48 hours, at the posted range, and each invoice carries its own availability confirmation and refund clock.
Can I pay by card?
This section is paid by bank transfer only. Wire and ACH instructions arrive with the invoice.